FAQ's

How many people does 1 kit serve?

Each meal kit is pre-portioned for 2 people. You can purchase more kits to serve more people.

 

Do you have vegetarian / vegan options?

Yes we do, have a look at the ingredients list to be sure each dish is suitable for vegans and vegetarians.

 

Do you delivery Nationwide?

We deliver to all Mainland UK addresses.

 

I have entered an incorrect address what do I do now?

 Simply reply to your order conformation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at customer@thaiapron.co.uk. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

Payment Method

We accept Visa, MasterCard and American Express.  If you would like to apply for net billing terms please contact your sales rep for a credit application.

  

Delivery 

All orders are despatched once a week on Thursday to be delivered by APC Overnight on Friday. You must order before Wednesday 10am to have your order on the Friday. Orders made after 10am on Wednesday will be despatched the following week's deliveries. 

We use APC overnight Next working day service so your meal kits should arrive next working day after you receive tracking notification that your kit has been despatched.

You should expect to receive an email or text notification the morning kit is due to be delivered from APC with the tracking number. 

You can track your kit here.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Cancellations & Refunds

You are able to cancel your order within 24 hours, cancel your order before your order has shipped.  If your order has shipped, you (the buyer) will be fully charged. Refunds will only be issued to the original credit card that you use when placing your order. Please note it can take 3-5 days for payments to return to your account.

 

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.